FAQs
How much is the shipping fee?
Shipping fees vary depending on the option selected:
- Pudo (Locker to Locker) – R60.00
- CourierGuy (Door-to-Door Delivery) – R110.00
Check the specific product page for any additional shipping information or promotions.
Do you offer free shipping?
Yes! We frequently have promotions that include free shipping on select products. Keep an eye on our homepage announcements and social media for updates and special offers.
When will my order arrive?
Once dispatched, please allow approximately 3 to 5 working days for your order to arrive. Delivery times may vary depending on your location and the shipping method selected.
Can I cancel my order once it is placed?
Unfortunately, once an order is placed, we immediately begin processing it, and cancellations cannot be accommodated. Please ensure you’re 100% certain about your purchase before checking out.
Do you have a return policy?
Yes, we have a Return Policy. For full details on returns, please refer to our Terms & Conditions page, which includes everything you need to know about eligibility and conditions for returns.
How can I contact you with concerns about my products?
You can reach us by emailing us through our Contact Page or by sending us a message on our social media platforms. We’re always happy to help!
Product Availability and Stock
Due to the handmade nature of our items, stock levels may vary. If an item is out of stock, we will notify you and offer an alternative or a full refund if applicable. We encourage you to place your order early to secure your desired items, especially if they are in limited stock.
Customer Satisfaction
Your satisfaction is our top priority! If you have any concerns or need assistance with your order, please feel free to reach out to us. We are committed to resolving any issues promptly to ensure your experience with Spiekeriesh is a positive one.
Warranty or Guarantee
We stand by the quality of our handmade items. If there are any issues with craftsmanship, please notify us within 3 days of receipt for assistance. We will work with you to resolve the issue, whether that means a replacement or a full refund.